Night Porter

Join our team
We are seeking a Night Porter to join our team.

Position Type


Dumfries, South West Scotland

About The Cairndale
The Cairndale Hotel & Spa, a prominent family-owned establishment in Dumfries and Galloway. With 86 unique rooms, we cater to diverse guests, from solo travellers to families and outdoor enthusiasts serving as an ideal base for exploring Dumfries and Galloway.

Renowned for hosting large events like weddings and conferences, the hotel features banqueting facilities, including a grand ballroom for up to 350 guests.

Launching in Spring 2024, The Cairndale Hotel Spa will be a premier destination in the south of Scotland, offering treatments, spa days, and wellness retreats in the heart of Dumfries.

Here's a bit more detail on what we see you doing in this role:

  • As a Night Porter, you'll play a crucial role in ensuring the smooth operation and security of the hotel during night-time hours. Your responsibilities will encompass a wide range of tasks, from assisting guests with their needs to maintaining the security and cleanliness of the premises. You'll be the primary point of contact for guests during the night shift, ensuring their comfort and safety throughout their stay.
  • Key Responsibilities
  • Guest Assistance: Greet guests upon arrival during late hours, assist with check-ins and check-outs, and provide information about hotel facilities, services, and local attractions.
  • Security: Maintain a vigilant presence throughout the property, monitoring for any suspicious activity or safety hazards. Respond promptly to any security concerns or emergencies, following established protocols.
  • Property Maintenance: Conduct regular patrols of the premises to identify and address any maintenance issues, such as broken fixtures, malfunctioning equipment, or cleanliness concerns. take appropriate action to resolve issues or escalate them to the relevant department.
  • Room Service: Facilitate room service orders for guests, ensuring timely delivery and accuracy of orders. Coordinate with the kitchen and other staff members to fulfil guest requests efficiently.
  • Emergency Response: Act as a first responder in the event of emergencies, such as fires, medical incidents, or disruptive behaviour. Follow emergency procedures and liaise with emergency services as necessary to ensure the safety and well-being of guests and staff.
  • Administrative Tasks: Perform various administrative duties, including updating guest records, processing payments, and generating reports for management as required.
  • Guest Relations: Foster positive relationships with guests by addressing their needs and concerns in a courteous and professional manner. Anticipate guest requirements and strive to exceed their expectations whenever possible.

Skills and requirements:

  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain clam and composed under pressure.
  • Basic computer proficiency for handling administrative tasks.
  • Physical fitness to perform regular patrols and lift/move heavy objects if required.
  • Availability to work overnight shifts, including weekends and holidays.

To apply, please submit your CV and a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

Please note: Only shortlisted candidates will be contacted for an interview.

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