offer-post
Spa Receptionist

Join our team
Our Spa Receptionists play a crucial role in maintaining the high standards of our brand. They provide personalized attention, address guest needs, and ensure a seamless experience, going beyond expectations. Collaborating closely with other hotel teams, they promote positive colleague relations, open communication, trust, and continuous feedback for consistent service excellence.

Position Type
Full-time & Part-time

Salary
Competitive

Location
Dumfries, South West Scotland

About The Cairndale
The Cairndale Hotel & Spa, a prominent family-owned establishment in Dumfries and Galloway. With 86 unique rooms, we cater to diverse guests, from solo travellers to families and outdoor enthusiasts serving as an ideal base for exploring Dumfries and Galloway.

Renowned for hosting large events like weddings and conferences, the hotel features banqueting facilities, including a grand ballroom for up to 350 guests.

Launching in Spring 2024, The Cairndale Hotel Spa will be a premier destination in the south of Scotland, offering treatments, spa days, and wellness retreats in the heart of Dumfries.

Here's a bit more detail on what we see you doing in this role:

  • Greet all arriving and departing guests by name, inquire about their level of satisfaction and maintain positive relations at all times
  • Recognise arrivals of all guests, providing world class service
  • Ensure guest preferences and special requests are accommodated to the best of the Hotel’s abilities.
  • Deal with guest requests with discretion and urgency.
  • Knowledge of reservations systems, POS System, operation and control system

The kind of person we're looking for:

  • Must be eligible to work in the UK
  • Must have strong English communications skills both written and oral
  • Punctual and reliable
  • Sense of urgency
  • Have a yes mentality and a can do attitude and passion to give first class service
  • Experience within luxury, wellness or similar role desirable
  • Enthusiastic and committed to delivering exceptional guest service
  • Able to work within a team
  • Previous experience in hospitality or service based industry is essential

If you are passionate about creating and unforgettable and exceptional treatment and service and have the qualifications outlined above, we would love to hear from you. 

To apply, please submit your CV and a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

Please note: Only shortlisted candidates will be contacted for an interview.

Apply Now

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