Spa/Cafe Butler 18+

Position Type
Full-time & Part-time


Dumfries, South West Scotland

About The Cairndale
The Cairndale Hotel & Spa, a prominent family-owned establishment in Dumfries and Galloway. With 86 unique rooms, we cater to diverse guests, from solo travellers to families and outdoor enthusiasts serving as an ideal base for exploring Dumfries and Galloway.

Renowned for hosting large events like weddings and conferences, the hotel features banqueting facilities, including a grand ballroom for up to 350 guests.

Here's a bit more detail on what we see you doing in this role:

  • Greet all arriving and departing guests by name, inquire about their level of satisfaction and maintain positive relations at all times
  • Recognise arrivals of all guests in the Hotel and Spa, providing world class service
  • Ensure guest preferences and special requests are recognised and accommodated to the best of the Hotel’s abilities.
  • Deal with guest requests with discretion and urgency.
  • Maintain the provision of amenities and towels, including the stocking of fresh ones and collection of used ones and deliver them to the needful points.  Roll and stock towels in guest areas as per the standards
  • Knowledge of reservations systems, POS System, operation and control system
  • Ensure treatment area lighting and music levels are correctly set and maintained
  • Maintain the appearance of all therapy facilities including prep, treatment areas, all client access areas and any supporting facilities
  • Clean and disinfect all areas of the spa including Pool, Fitness areas, showers, bathrooms, reception, wet and thermal areas, guest lounges, staff rooms and prep area and also in the treatment rooms when asked to support.  

The kind of person we're looking for:

  • Must be eligible to work in the UK
  • Must have strong English communications skills both written and oral
  • Punctual and reliable
  • Sense of urgency
  • Have a yes mentality and a can do attitude and passion to give first class service
  • Experience within luxury, wellness or similar role desirable
  • Enthusiastic and committed to delivering exceptional guest service
  • Able to work within a team
  • Previous experience in hospitality or service based industry is essential

If you are passionate about creating and unforgettable and exceptional treatment and service and have the qualifications outlined above, we would love to hear from you.

To apply, please submit your CV and a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

Please note: Only shortlisted candidates will be contacted for an interview.

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