Join our team
Are you a hospitality enthusiast with a passion for creating exceptional guest experiences? Do you thrive in a dynamic, fast -paced environment? If so, The Cairndale Hotel & Spa invites you to be a part of our Front Office Team as a Front Desk Agent!
Full-time & Part-time

Salary
Competitive

Location
Dumfries, South West Scotland

About The Cairndale Hotel & Spa
The Cairndale Hotel & Spa, a prominent family-owned establishment in Dumfries and Galloway. With 86 unique rooms, we cater to diverse guests, from solo travellers to families and outdoor enthusiasts serving as an ideal base for exploring Dumfries and Galloway. At the Cairndale Hotel & Spa, we pride ourselves on providing our guests with outstanding service and a warm, welcoming atmosphere. Located in the heart of our beautiful community, we are a well-established hotel committed to making every guest's stay a memorable one.

Renowned for hosting large events like weddings and conferences, the hotel features banqueting facilities, including a grand ballroom for up to 250 guests.

Launching in Summer 2024, The Cairndale Hotel Spa will be a premier destination in the south of Scotland, offering treatments, spa days, and wellness retreats in the heart of Dumfries.

Position overview:

As a Front Desk Receptionist, you will be the friendly face and main point of contact for our guests during their stay. Your role is pivotal in ensuring that our guests feel welcomed, valued, and well taken care of from the moment they step through the doors. You will be responsible for a range of tasks, including check-ins, check-outs, guest inquiries, reservations, and providing assistance with any guest requests or concerns.

Key Responsibilities:

• Warmly welcome guests upon arrival and ensure a smooth check-in process
• Provide information about the hotel's facilities, services, and local attractions
• Handle guest enquiries and resolve issues promptly and courteously
• Process check-outs efficiently, including settling bills and ensuring a positive departure experience.
• Manage reservations using our Property Management System (Guestline / Rezlynx experience is a plus)
• Collaborate with other team members to maintain a high standard of service and cleanliness throughout the hotel
• Assist guests with luggage, transportation arrangements, and special requests
• Maintain a well-organised and tidy front desk area
• Uphold our commitment to exceptional customer service and guest satisfaction.

Qualifications:

•Relevant hotel or receptionist experience

•Familiarity with a Property Management System (Guestline / Rezlynx experience is desirable)

•Strong communication and interpersonal skills

•A friendly and outgoing personality

•The ability to work effectively both independently and as part of a team

•Problem-solving skills and the ability to handle challenging situations with professionalism

•A genuine passion for delivering outstanding guest experiences

What we offer:

• A welcoming and supportive work environment
• Opportunities for growth and career development
• Competitive compensation and benefits
• Employee discounts on hotel stays and dining
• A chance to be part of a dynamic team dedicated to hospitality excellence

If you're ready to embark on a rewarding career in the hospitality industry and believe you have what it takes to be a valuable member of our team, we invite you to apply for the Front Desk Receptionist position at The Cairndale Hotel & Spa. Join us in creating unforgettable moments for our guests and making their stays truly exceptional!

To apply, please submit your CV and a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

Please note: Only shortlisted candidates will be contacted for an interview.